oute every call to the right person
Automate call routing by skills, availability, time, or team—so every caller gets the fastest response and best support.
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Smarter routing, happier customers
Send calls where they’ll convert
Route inbound calls to the best-fit agent based on skill set, language, region, or department—so your team can deliver personalized support.
Stay responsive, even after hours
Use schedule-based routing and fallback logic to handle calls during nights, weekends, or volume spikes without missing opportunities.
Customize flows to fit your business
Build intelligent, rule-based routing that scales with your team—whether you're routing based on CRM fields, ring groups, or call queues.
Connect callers to ring groups
Optimize service by fairly distributing calls in ring groups. Available agents can pick up while busy agents aren’t interrupted.
Feature set: Built for intelligent call distribution
Make sure every call lands in the right hands, without delays or confusion.
Match callers to agents based on expertise, language, or role.
Route calls to specific groups of users based on department or function.
Evenly distribute calls among available agents to avoid overload.
Use contact data like lead status, location, or owner to direct calls.
Route calls differently based on time of day, day of week, or holidays.
Handle high volumes or after-hours calls with backup routing logic.
Offer callers the choice to leave a message or request a callback.
Send calls only to available reps based on live presence.
Seamless integrations that just work
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Why growing teams rely on Aloware
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The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
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I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
Frequently asked questions
What is click-to-dial?
Does it work with my CRM?
Do click-to-dial calls get logged automatically?
Can I track results from click-to-dial?
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Use click-to-dial to connect with leads instantly—without slowing down your workflow.