Boost Customer Satisfaction with Aloware CSAT (Post-Call Survey)
Take control of your customer satisfaction journey with Aloware's CSAT feature, empowering you to gather actionable feedback and drive improvements in service quality.
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Instant coaching and escalation for flawless calls
Seamless Activation
Enable CSAT surveys effortlessly into your communication workflows
Real-time Feedback
Receive real-time feedback from customers, enabling you to address concerns promptly
Integrate with Ring Groups, Users and IVRs
Tailor CSAT surveys to your specific needs
Data-driven Insights
Gain valuable insights from CSAT survey data to make informed decisions
Understand customers better with Aloware CSAT: Boost satisfaction, drive growth.
Maximize Customer Satisfaction
Aloware's CSAT feature provides deep insights on service quality. Harness the power of IVR surveys strategically deployed across Ring Groups and Users. You can now view customer sentiment at every touch point, enabling more targeted improvements in service delivery.
Feedback at Scale
Do you have a large customer base? Now you can scale your collection process by automating surveys post-interaction, capturing customer sentiment when it's most relevant.
Frictionless Opinion Collection
Make it effortless for customers to provide feedback with Aloware's CSAT feature right after each call. Easily integrate IVR surveys into your existing Sequences, ensuring a seamless and convenient feedback experience.
Targeted Surveys
Customize IVR surveys within ring groups, users, and IVR scenarios to gather feedback specific to different demographics and interactions, maximizing the effectiveness of feedback collection.
Reporting Dashboard
Gain immediate insights into customer satisfaction levels with Aloware's CSAT feature. Analyze survey responses in real-time on your Dashboard, allowing you to take prompt action to address any issues or concerns raised by customers.
Seamless integrations that just work
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Why growing teams rely on Aloware
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The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
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I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
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Find the powerful insights hidden in your contact centre interaction data.