Intake is a critical process to get right for any law firm. Every inbound call, text, or inquiry could be the beginning of a new client relationship—or a missed opportunity. But managing a high volume of legal inquiries manually is difficult, especially as firms face increasing pressure to stay responsive after hours.
AloAi Voice Agents solve this issue as 24/7 assistants that automate and optimize legal intake. In a recent roundtable video conversation with our team—featuring account executive Nikolaj Knezevic, and customer success manager Astrid Rivera—we demonstrated exactly how these voice agents work and why law firms are rapidly adopting them
We covered how they can filter leads, collect case information, and automate follow ups—and why they’re essential for firms modernizing client intake.
The legal intake problem: High stakes, high volume
Law firms, particularly those handling consumer law, personal injury, or Lemon Law cases, are often inundated with inbound communication. Some leads are highly qualified and worth the time investment while others aren’t—and distract your team from better fits.
Still, your firm needs to quickly answer every call, document outcomes, and handle inquiries professionally, regardless of the result. The most common challenges we hear from legal teams include:
- Missed calls after hours when no staff are available.
- Delayed follow-up due to manual intake processes.
- Lack of screening, which wastes time on unqualified leads.
- Inconsistent recordkeeping, making it harder to prep cases efficiently.
- Rising labor costs, especially for hiring round-the-clock coverage.
As Astrid put it, “When you have a legal firm, you have high traffic for both SMS and calls. Missing even one is important—and often expensive.”
The AloAi voice agent solution
AloAi Voice Agents are built to meet this need. They act as your firm’s virtual intake assistant—available 24/7, consistent in process, and trained to gather key case information just like a human rep would.
Here’s what they can do:
- Answer every inbound call instantly, no matter the time of day.
- Conduct structured intake interviews using conversational AI.
- Collect and transcribe caller information, such as contact details, case type, documentation availability, and more.
- Filter out unqualified leads using logic flows and scope clarification.
- Send automated SMS follow-ups to reduce no-shows or incomplete records.
- Route valid inquiries to the right attorney or paralegal for review.
As Nikolaj explained, “It can take notes, transcribe the call, and hand everything off so your legal staff already knows exactly where the lead stands before they jump in.”
Demo in action: Qualifying a Lemon Law lead
In our live demo, we tested the bot using a mock Lemon Law scenario. The AI agent answered the phone promptly, introduced itself on behalf of the firm’s Lemon Law department, and began asking targeted intake questions:
- “Can I have your full name and a good contact number?”
- “What’s the year, make, and model of your vehicle?”
- “How many times has it been serviced for this issue?”
- “Do you have documentation like repair orders or warranties?”
The conversation was natural, clear, and even empathetic. The bot acknowledged frustration, explained next steps, and offered to forward the information to the firm’s legal team for review.
What stood out was how seamlessly the agent handled the intake process. It didn’t just gather information—it set the stage for a qualified consultation, giving legal staff everything they needed upfront.
What happens with a bad lead?
We also tested how the bot handles an irrelevant legal inquiry, like someone calling about a personal injury instead of a vehicle defect. The voice agent didn’t go off script. Instead, it politely clarified its scope, explained that the firm only handles Lemon Law cases, and refrained from collecting irrelevant information.
This kind of lead filtering saves your team hours of unnecessary follow-up and allows human reps to stay focused on cases that match your firm’s criteria.
From missed calls to qualified leads
Astrid shared real-world results from law firms already using AloAi voice agents. “We’ve seen firms that used to have 400 to 600 missed calls a month now get every call answered,” she said. “That’s hundreds of opportunities they would’ve lost—now turning into real cases.”
By automating the front line of communication, firms reduce missed revenue, protect staff time, and ensure that even late-night inquiries are captured and handled appropriately.
And for firms worried about replacing their team, Astrid had some advice. “It’s not about replacing your staff—it’s about making them more effective,” she said. “Instead of wasting time on dead leads or wrong numbers, your reps get to focus on the real cases.”
Why law firms are embracing AI voice agents
With rising costs, tighter margins, and a growing demand for responsiveness, firms can no longer afford to rely solely on manual processes. AI doesn’t just scale your intake—it improves it.
One voice agent can handle multiple concurrent calls, 24/7, at a fraction of the cost of hiring live agents to do the same. And because it syncs with your CRM, all the information collected is logged, searchable, and ready for legal review.
These bots are custom-built to your firm’s practice area, whether that’s Lemon Law, personal injury, or another vertical. That means no generic scripts—just purpose-built, branded conversations that reflect your professionalism.
The bottom line
If your firm still relies on voicemail or juggling incoming leads across disconnected systems, you’re not just risking missed opportunities—you’re falling behind.
AloAi Voice Agents are helping legal teams:
- Stop missing leads after hours
- Improve the quality and consistency of intake
- Free up reps to focus on qualified cases
- Reduce cost per acquisition
- Deliver a smoother, more professional client experience
Want to see it for yourself?
We’ll build you a custom legal intake bot and show you how it works—no commitment required. Schedule a demo with our team.
